I was charged incorrectly – how do I get a correction?

If you believe you were charged an incorrect amount, we'll resolve it promptly.

Common reasons for charge discrepancies

• Discount code not applied correctly
• Duplicate charge
• Incorrect tax calculation
• Shipping cost error

What to do

1. Check your order confirmation email to verify the amount you were quoted.
2. Compare it to your bank or credit card statement.
3. If there's a discrepancy, contact us with your order number, the amount charged, and the amount expected.

Our billing team will investigate and issue any corrections within 2 business days. A corrected receipt will be sent to your email.